FAQ's

View all of our frequently asked questions or select a category

How do I get the Scoot App

Search scoot on your mobile, once the website opens in your phone you can select the option to save the scoot icon to your homescreen.

Can I book a Scoot to and from anywhere in the UK?

Scoot is primarily an Edinburgh-based service, although we pride ourselves in meeting the driving needs of customers all across Central Scotland and even further afield.

Please note that price quotes obtained via the Scoot website, assume pick-up or drop-off in Edinburgh. Where both pick-up and drop-off are outside Edinburgh, we will do our very best to accommodate this. To help us, please give us as much notice as possible and be aware that there will be an additional cost over and above the estimate quoted online, to reflect additional driving time to pick-up/drop-off.

How does Scoot work?

Please see our ‘How Scoot Works’ web page for more information.

When is the latest I should expect to receive a booking confirmation email?

You will receive a booking confirmation email the same day if your booking is made within office hours.

If you are booking at short notice over the phone, you should receive a booking confirmation email within 30 minutes of your requested pick-up time.  

Please phone us on 0131 656 6666 if you have not received a booking confirmation email within the outlined timescales.

Can I book a Scoot for before 5pm?

Please aim to give us 24 hours’ notice or more if you would like to book a ‘daytime’ Scoot. We will always try our best to accommodate your request and will often be able to arrange for a driver to pick you up. Unfortunately we can’t always guarantee this however, as our drivers’ schedules are based on meeting our periods of peak demand: primarily evenings.

Can I book a Scoot with less than an hour's notice?

Please phone us on 0131 656 6666 to check if we have a driver available, if you are hoping to book a Scoot at short notice (within an hour or less). We will always try our best to accommodate your request. If successful, we will confirm your booking by email. Please call us immediately if we have verbally confirmed your booking but you have not received a confirmation email 30 minutes before your requested pick-up time.

Do I just call up when I'm ready to go home?

While Scoot can often respond within half an hour, on busier nights on the spot calls may result in a wait of more than an hour. It is always best to call at least 3 or 4 hours in advance, particularly for prime time weekend slots. It is often difficult to predict how busy we will be so it is always best to prebook!  If you are looking to go home between 8pm and 10pm any day of the week, generally an hour to 2 hours notice is fine.

What services does Scoot provide?

Most people know Scoot as the people who drive you and your car home safely after a night out, but did you know we also get people home from:

  • Weddings
  • Rugby events
  • Golf
  • Horse racing events
  • Hospital appointments
  • Festivals
  • Dinner parties
  • Airports
  • Ferry terminals

We can also move the car without you in it:

  • Valet parking for big events
  • Getting your car to and from garage to get serviced
  • Car only (just leave us the keys – you don’t need to be there).

 

Are you insured to drive my car?

Yes, Scoot drivers are fully insured to drive any vehicle

What are the Scoot terms and conditions of service?

You can find a full list of our terms and conditions here. You will be prompted to acknowledge that you have read and understood the terms and conditions before booking a Scoot.  Please read the ts and cs so you are clear on how to avoid charges.

Do I need to be a Scoot member to book?

You don’t need to be a Scoot member to book, but you do need to set up a Scoot user account online.

With membership starting from just £15 per year and offering access to regular discounts and the ability to pre-book we think it makes sense to become a member. Find out how to become a Scoot member

How can I be sure that the scooter will fit into the boot of my car?

Our scooters come apart to fit into three bags (approx. 100x50x70cm; 80x50x30cm and 40x30x30cm) which fit into the empty boot of almost any car, even a Smart Car.

When you get a quote and book, please check to make sure your car is on the list of Scoot approved cars. If not, please call to check with us directly if your car boot will be big enough.

In general, if you can fit a large suitcase into your boot, you can fit one of our scooters.

What is the minimum and maximum distance I can book a Scoot for?

Our shortest journey to date has been 400 yards and our longest has been 450 miles.

Our core business tends to be within Central Scotland but we are happy to consider requests for bookings which are further afield, and will quote on an individual basis.  

We have driven customers as far afield as Newcastle, Harrogate and Gatwick.

When are Scoot’s busiest periods?

11.00pm-1am on a Friday and Saturday evening are our peak times, which tend to get booked up furthest in advance.

December, particularly the period leading up to Christmas, is our busiest time of the year.

If you are looking to book a Scoot, particularly for these peak times, we advise you to book as far in advance as possible. 

Does it cost more to book a Scoot during a peak time?

No. All our journeys are priced according to distance only. However our waiting time charges are a higher rate per minute within this peak time period.

How far in advance can I book a Scoot?

How far in advance you can book depends on whether you are a Scoot member and your level of membership:

  • Non-members can book up to 3 hours in advance.
  • Silver members can book up to 48 hours in advance.
  • Gold members can book as far in advance as required.
  • Corporate members can book as far in advance as required.

If you want to book a pre-5pm Scoot, please make sure you contact us the previous day so we can schedule a driver in advance.

We advise members to use their pre-booking facility to book as far in advance as possible, particularly for peak times. While we try our hardest to meet all requests, booking is subject to availability of drivers for both non-members and members.                                                                                                                                                                

How late can I book a Scoot?

Please note that booking is subject to availability. We always advise booking as far in advance as possible but you may be able to book a Scoot up to half an hour before your pick-up time, particularly during less busy periods. So it’s always worth contacting us to check availability.

If you want to book a Scoot for pre-5pm please make sure you contact us the previous day so we can schedule a driver in advance. 

What if I need to change my pick-up time?

We will try our best to accommodate a change to your pick-up time but cannot guarantee that a driver will be available.

Please give us as much notice as possible if you want to change your booking time. A minimum of 1 hour’s notice is required to avoid a fee.

Changing your pick-up time within 1 hour, may incur an additional fee. See the Scoot Ts&Cs for more information.

Cancelling your journey in the last hour if trying to rearrange your time will still incur a full fare charge. 

What if I need to cancel my booking?

If you cancel with 1 hour or more’s notice, you will not incur a cancellation fee.

If you cancel within an hour of your pick-up time, you will incur a full fare cancellation charge.

If you do not contact Scoot to cancel/amend your booking and are not there to meet your driver at the pre-agreed time and location, the Scoot driver will wait a maximum of 15 minutes before leaving. The card associated with your Scoot account will then be charged for the price of the full fare as per Scoot Ts&Cs

Do I need to add Scoot to my car insurance policy?

No, you don’t need to add Scoot to your insurance policy.

Our drivers are fully insured to drive any car, including courtesy/hired/uninsured and luxury cars.

Our fully comprehensive insurance takes over as soon as our driver gets behind the wheel, in much the same way as a garage is insured to drive your car.