FAQ's
View all of our frequently asked questions or select a category
- How and when do I pay?
You can pay by cash at the end of your Scoot journey
Or, pay by credit or debit card via your account on the Scoot app or website en route or at the end of your journey, there is a £2.50 charge to pay by card. Amex cards are not accepted.
Don’t worry if you don’t have your mobile, tablet or laptop with you, you can pay securely over the phone.
- Can you take a payment from the debit / credit card associated with my Scoot account?
You can pre-authorise a payment to be taken from the card associated with your Scoot account, when you book. Payment will be taken at the end of your journey.
- Can I tip the driver?
Yes please. Any tip is entirely at your discretion but your driver would certainly appreciate it.