FAQ's

View all of our frequently asked questions or select a category

How can I make a complaint?

We hope you that you will never need to make a complaint but if you are unhappy with any aspect of the Scoot service, please let us know as soon as possible by phoning 0131 656 6666 or emailing us at: scoot@scootltd.co.uk.

If you are unhappy with any aspect of your driver’s behaviour please let them know at the time so they can address this, as well as reporting it afterwards.

We value your custom and will do our best to resolve your complaint to your satisfaction as soon as possible.

How can I report an incident?

If you do need to report an incident, please make sure you contact us within 24 hours of the incident occurring on 0131 656 6666. You can leave a message outwith office hours and someone will get back to you as soon as possible.

What is Scoot’s incident procedure?

Scoot has a standard procedure in place for incidents, approved by our insurers. Once you have reported the incident within the mandatory 24-hour period, Scoot will send a representative to examine any damage to your vehicle and if necessary, arrange for it to be assessed by our preferred garage.

Please do not take the vehicle to a garage yourself, if you wish to make a claim.

Scoot will not take any responsibility for damage to your car caused by the road; setting off from or parking in an unsuitable location or where the owner is not present if this is reported the next day and not substantiated by the driver. If you are not comfortable with this, please make sure you remain in the car with the driver at all times.